My client said, “Let users explore first.”

I didn’t agree. “If users skip setup, they won’t reach the wow moment.” That was my point in the meeting

Instead of just pushing back, I showed them:I signed up on competitor products and walked them through how onboarding is done right.

That’s when it clicked. After 30 mins of discussion he understood the importance of onboarding flow.

Finally he agreed to introduce proper onboarding flow right after signup.And even thanked me.

My real job isn’t to say yes. It’s to make sure the product actually works for users.