Not because chat is bad. Because nobody reads old messages.

A student asks: “Can you explain this concept?”

Trainer answers. Two hours later, another student asks the same thing in a slightly different way.

Then another. Then another.

Now the trainer is stuck doing repetitive support work instead of actual teaching.

My client wanted a WhatsApp-style group chat inside their learning platform.

According to me Chats are terrible for structured learning. They are distraction as well.

So I suggested something else: A discussion board model. More like Quora than WhatsApp.

Student asks a question. Trainer answers it. Other students can contribute too.

Now every answer becomes searchable. Repeated questions reduce naturally. Peer-to-peer learning starts happening. And over time, the platform builds its own knowledge repository.

A lot of product decisions are just copied from consumer apps without thinking about user behavior.

Have you seen group chats actually work well inside learning products?